Duties and responsibilities of a cabin crew

Duties and responsibilities of a cabin caboodleIN-FLIGHT MODULEcabin lot is primarily aboard an aircraft for the safety and welf ar of the passengers and for their comfort. If there were no go of food or drink during a escape cock, there would still concord to be a minimum presence of cabin bunch for safety, which is a legal requirement. (essence-learning.com, 2014)The role can be physic eachy and emotionally demanding. confine crew be expected to potful with all passengers diplomatically, even when nip the effects of travelling through measure zones and spending extended periods of clock time on their feet. (targetjobs, 2014)Some of these roles include supplying passengers with newspapers, magazines and in- escape amusement, checking the state and provision of requisite equipment and information for passengers, demonstrating emergency equipment and safety procedures administering first aid and dealing with emergencies, address passengers as they board and exit the pla ne, showing passengers to their seats and providing special precaution to certain passengers, such as the elderly or disabled and producing create verbally flight reports after completing a journey. (targetjobs, 2014)As cabin crew, their responsibilities are to greet the passengers as they board the aircraft, direct them to their seats and ensure that the complete luggage is safety stored away in the overhead cabins. Once all the passengers are on board then the cabin crew read the emergency procedures whilst the plane is preparing for takeoff. During a flight thecrew membersassist passengers, list calls on behalf of the captain, attend to food, drinks and sell traffic free goods. (essence-learning.com, 2014)In case of emergencies, cabin crews are there to reassure passengers so that they follow the correct emergency procedures. The crew may have to deal with several emergencies such as cabin fires or first aid situations. At the end of a flight cabincrew membersare there to make sure that passengers disembark the aircraft safely. Thecrew membersare then asked to complete a written report that records all full stops of the flight. (Essence-Learning.com, 2014)Cabin crew besides make periodic announcements to passengers about flight conditions and arrival times. They also make sure that passengers with special call for are cared for in an appropriate manner. (anon, 2014)The range of command on any aircraft isCaptainFirst officerCabin ManagerFlight AttendantThe overall responsibility for the safe surgical operation of an aircraft and the safety of its passengers lies with the Captain, further you as operating crew are accountable to the Captain in being capable through your flight co-occurrence training to be able to fulfill your safety responsibilities. (flight-attendant-careers.com, 2014) Within the cabin crew job market, air lanes employ a vast number of masses into cabin crew support roles. These support positions provide a salient way to ga in cabin crew experience, and learn about how the airline sedulousness works. (cabincrew.com, 2014)Many airport-based ground staff performs these support roles. Jobs in the industry which fall into the category of cabin crew support include crew planning, crew control, human resources and crew training. There is a great deal of planning and scheduling work that goes into flights, so administration staff testament be on hand to assist at pre-flight briefings, ensuring air cabin crew are being correctly assigned their working positions, and find out any changes to how the flight will be managed. (cabincrew.com, 2014)Airlines frequently use codes in the form of abbreviated words or letters. This list covers some of the roughly frequently used words. The following computer codes are used in messages from airlinesCHNT Change Name ToETA Estimated Time of ArrivalFLTFO Flight InfoHTL HotelMCO dissimilar Charge OrderNOSH No showOW One-wayPNR rider Name RecordRCFM ReconfirmSPAV Space AvailableSSR Special portion RequestTKT TicketWCHR Wheel ChairFLY Finley in Australia eve Evenes in NorwayTOY Toyama in JapanDAY Dayton in Ohio, united StatesNYC New York CityAVML Asian Vegetarian repastBBML Infant/ Baby solid foodCHML Child MealDBML Diabetic MealFPML Fruit Platter MealSFML Seafood MealTypes of duties cabin crew may have to undertake cabin crew seat and working position roster duty physical exertion stand-by duty.There are two types of standby, stem reserve and Airport reserve.Home reserve means that you are on standby at domicile ready to take a call on your mobile knell or landline from flight scheduling that may assign you a flight or upgrade your status to field reserve.Field modesty on the other hand, means that you are on standby but in the flight operations building at the airport with your flight handbag, trolley and suitcase, ready to be assigned any flight that needs to be covered.Duties before the pre-flight briefing include, ch ecking roster and updates, check health, safety and protection measure notices, check flight details (crew names, crew positions, divergence gate, and aircraft registration. Importance of time keeping prior to a pre-flight briefing to be prepared consequences of young arrival precedent cabin crew offloaded from other flights, late departure of aircraft, disciplinary action. (anon, 2014)Elements of a pre-flight briefing include introduction to the crew, operating positions and responsibilities, unvaried standards checked, aircraft information, health, safety and security memos, updates and notices read and understood, order of bar, meal and duty-free value and guard and Emergency Procedures (SEP) scenario questions. (anon, 2014)Elements of post-flight briefing include reconciliation paperwork for bars and monies transfer in, flight paperwork completed and filed example cabin defects reported and flight evaluation. (anon, 2014) ask for and relay safety equipment and procedure s (SEP) during a pre-flight briefing include respond to Safety and Emergency Procedures (SEP) scenario questions example safety, security, in-flight medical care, location of emergency equipment, respond in a timely manner, with composure and professional attitude. (anon, 2014)Complete documentation relating to a pre-flight briefing in readiness for the flight include flight detail form (crew names and signatures, rest and duty hour, number of crew bags, equipment and security checks completed), toilet servicing form. (anon, 2014)The magnificence of timekeeping includes, being prepared, consequences of late arrival example offloading of crew, late departure of aircraft.Personal presentation on and off duty and during stopovers, uniform standards, dress code for training and stopovers, adhering to grooming standards, professionalism, personal appearance, importance example creating a positive organizational image, maintaining organizational standards. (anon, 2014)Importance of busi ness vigilance and prioritization of tasks include routine and non-routine tasks, prioritize tasks in order of importance, and prioritize tasks in order of legal and regulatory requirements. (anon, 2014)Customer relationship management following company procedures and industry standards providing excellent customer service ensuring passenger welfare importance example to keep customers, to reward loyal customers, to suck in new customers. (anon, 2014)Referenceshttp//www.flight-attendant-careers.com/flight-attendant-training.htmlhttp//www.essence-learning.com/blog/duties-and-responsibilities-of-a-cabin-crewhttp//targetjobs.co.uk/careers-advice/job-descriptions/277171-airline-cabin-crew-job-descriptionhttp//www.nationsonline.org/oneworld/airport_code.htmhttp//www.edexcel.com/migrationdocuments/BTEC%20Specialist%20Qualifications/BA025387-BTEC-L2-Introduction-to-Cabin-Crew-spec.pdf